Contact information

Contact Our Concierge

Effective Date: February 16, 2026 Last Updated: April 11, 2026

At Shark & Sapphire, a division of The Treasures Boutique LLC, we provide a bespoke experience for every client. Because each timepiece acquisition involves a rigorous multi-stage verification process, our team provides dedicated, one-on-one attention to every inquiry.

Customer Support & Consultations

Email: support@sharkandsapphire.com
Phone: +1 (949) 542-2677

Response Standard: Due to the personalized nature of our service, please allow 1–3 business days for a detailed response.

Urgent Matters: If you are inquiring about an active shipment or a security verification, please include "URGENT: [Order #]" in your subject line for prioritized handling.

Private Boutique Office

Shark & Sapphire 17 Sailcrest

Newport Coast, CA 92657

United States

Service Hours

Our digital concierge team operates during the following hours (Pacific Time):

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: By Appointment Only

Quick Assistance

Order Tracking: To check your real-time status, please visit our Order Tracking Portal.
Security Processing: For details regarding our mandatory 1–3 business day verification and quality-assurance window, please refer to our Shipping & Delivery Policy.
Returns: To initiate an insured return within our 30-day window, please review our Refund & Return Policy before contacting the concierge.