Refund policy
Shark & Sapphire: Official Refund & Return Policy
Updated: March 28, 2026
At Shark & Sapphire, a division of The Treasures Boutique LLC, we strive to ensure that our clientele is completely satisfied with their curated acquisitions. If for any reason you are not, we offer a transparent and secure return process.
1. Return Eligibility
We accept return requests within 30 days of the delivery date. To be eligible, items must meet our "Original Factory Condition" standards:
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Pristine Condition: The item must be unused, unworn, and in the exact condition it was received.
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Complete Packaging: The item must be in its original manufacturer packaging with all factory seals, holographic tags, accessories, manuals, and documentation intact.
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Verification: Returns must be initiated through our official concierge channel at support@sharkandsapphire.com.
2. Return Process & Fees
To maintain our ability to offer high-value, curated items with competitive global overhead, the following fees apply to "Change of Mind" returns:
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Restocking Fee: A 15% restocking fee will be deducted from your total refund amount for all non-defective returns. This covers specialized inspection, authentication review, bank processing fees, and administrative costs.
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Refused Shipments: Shipments refused due to unpaid customs duties or "change of mind" are subject to the 15% restocking fee plus any original shipping costs incurred by the company.
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Return Shipping: The customer is responsible for return shipping costs. We strictly require a trackable, signature-required service with insurance for the full value of the item. Shark & Sapphire is not responsible for items lost or damaged during return transit.
3. Defective or Damaged Items (7-Day Window)
If your acquisition arrives damaged or defective, we will resolve the issue at no cost to you.
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Notification: You must notify us within 7 days of delivery.
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Evidence Required: Please provide high-resolution photos or video of the damage to both the item and the shipping packaging for our insurance claims.
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Resolution: Upon verification, we will provide a prepaid return label and issue a 100% refund or a complimentary replacement.
4. Refund Timeline
Once your return is received by our intake team and passes a professional inspection (typically within 2–5 business days):
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Your refund (minus the 15% restocking fee and original shipping) will be processed to your original payment method.
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Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution.
5. Final Sale & Custom Items
Items purchased during "Final Sale" events or items that have been customized/personalized are non-refundable unless they arrive defective or damaged.
6. Contact & Mailing Information
Shark & Sapphire A division of The Treasures Boutique LLC * Email: support@sharkandsapphire.com
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Mailing Address: 17 Sailcrest, Newport Coast, California 92657, USA